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Software Support and Maintenance Service
Service Value
After an application is developed, it becomes an essential part of a
client’s business. It is vital that the software system be efficiently
maintained and problems quickly resolved. The applications must remain
functional and ready to address new opportunities and business needs.
MIC provides professional support and
maintenance for our customers:
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The Cost-effectiveness of software
support and maintenance is achieved through MIC’s professional
services from the developer of the application during its entire life
cycle. MIC knows and understands the importance of support and
maintenance which is the key to value.
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Confidence is the key to successful
outsourcing. Quick response to your needs and a smooth functioning
software eliminates the expense of down-times and customer headaches.
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A planned software evolution alone
ensures aggressive growth of your business. Performed support and
maintenance procedures give us valuable knowledge for predicting any
necessary software evolution. System monitoring indicates an increase
in software operations. User support reveals the opportunity of
functionality extension. Based on this knowledge, our customer’s
priorities, and estimated return from the modifications, we are able
to recommend a strategy of software evolution.
Software Support
Software support includes warranty, development resource availability,
and user support.
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The warranty addresses clients’
concerns about the delivered quality and reduces the learning curve
for users. The warranty covers:
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Development resource availability
is MIC ensuring effective knowledge sharing and having technical staff
with certain skills to implement modifications to the software system
quickly and efficiently. Modifications can be implemented on a
fixed-price or time & material basis.
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User support can be extended
within the warranty, ensuring that user questions are responded to
during a guaranteed period of time. As a result, employees can perform
their jobs efficiently.
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Developer resource and user support can be made available
24/7, the same day, or the next day. The selected option depends on
how critical the response time is for your business.
Software Maintenance
Minimizing Software down-time is the main purpose of software
maintenance procedures. MIC software solutions maintain average
availability of 99.8%. This translates to no more than 17.5 hours
downtime per year for maintenance procedures and other issues.
Maintenance Cost Reduction
Regular maintenance procedures expense are decreased through:
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Our experience in up to date programming technologies and products
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Knowledge of existing software solutions
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Recommendations for software improvement, including calculations of
upgrade costs and outcome
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Selection of the most effective software monitoring tools for the
current software solution
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Optimization of maintenance methods for the specific software solution
MIC’s elevated level of service guarantees fewer anomalous situations or
problems - which reduces the cost of eliminating future obstacles.
Software Maintenance Procedures
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Critical maintenance procedures and maintenance terms are defined
according to system architecture and system availability requirements:
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Environment configuration
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Software solution deployment
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Backup configuration
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Software system monitoring
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Daily: software system status
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Weekly: backup status check and analysis of software logs and
resource usage trends
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Monthly: critical security patches and upgrades
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Resolution of issues
MIC Software provides our customers with full-cycle services from
analysis and development to support and maintenance. We assume complete
responsibility for the developed software solution and provide reliable
software infrastructure for the business of each of our customers.
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